Shipping & Returns
Shipping
Every Sorrel West order is carefully prepared and inspected before shipment. We take the time to ensure every order meets the standard we'd expect ourselves, from the bag itself to the final packaging.
- Orders are typically processed within 1–3 business days.
- Once your order ships, you'll receive a confirmation email with tracking information.
- Delivery times vary based on your location, but standard shipping typically takes 3–7 business days.
Please note that processing times may be slightly longer during holidays, product launches, or promotional events.
Returns
We want you to love your Sorrel West bag.
If you're not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery for a refund or exchange.
To be eligible for a return, your item must be:
- Unused and unworn
- In its original condition
- Returned with the original Sorrel West dust bag
We ask that the original box also be included whenever possible.
Non-Returnable Items
We cannot accept returns on:
- Final sale items
- Products that have been used or show signs of wear.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged or defective, or if you receive the wrong item, please contact us at hello@sorrelwest.com within 7 days of delivery with your order number and photos of the issue so we can make it right.
Email: hello@sorrelwest.com
We'll work with you to resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item, or an error by Sorrel West.
Questions?
If you have any questions before placing an order, we're always happy to help.