Refund policy
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be unused, unworn, and in its original condition. The original Sorrel West dust bag must be included with the return. We ask that the original box also be included whenever possible.
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
To request a return, you may submit a return request through your customer account or contact us at hello@sorrelwest.com. Returns sent without first requesting a return may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged or defective, or if you receive the wrong item, please contact us at hello@sorrelwest.com within 7 days of delivery with your order number and photos of the issue so we can make it right.
For approved returns involving a damaged, defective, or incorrect item, Sorrel West will cover the return shipping cost.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.
Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item, or an error by Sorrel West.
Cancellations
Orders may be canceled through your customer account within 1 hour of being placed.
After the 1-hour cancellation window, please contact us at hello@sorrelwest.com as soon as possible if you need to cancel your order. We'll do our best to accommodate your request, but cancellations are not guaranteed once the 1-hour window has passed.
Once an order has been fulfilled or shipped, it can no longer be canceled and must instead follow our return process.
Final Sale Items
Items specifically marked Final Sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
Questions
If you have any questions regarding a return, refund, or cancellation, please contact us at hello@sorrelwest.com.